Within three months of its implementation British Gas achieved high levels ofcustomer participation

Within three months of its implementation, British Gas achieved high levels ofcustomer participation using Impact 360 Customer Feedback. UK`s Leading Energy Supplier Deploys Verint Customer Feedback Solution in ItsCardiff-Based Contact Center to Capture Vital Insights and Help Enhance theCustomer ExperienceBritish Gas Collects up to 6,000 Customer Surveys Per Week Leveraging Impact 360SoftwareLONDON & MELVILLE, N.Y.–(Business Wire)–Verint® Systems, Inc. DrFirst partners with Surescriptsfor pharmacy connectivity, health plan information, and patient medicationhistory. DrFirst will offer physicians using the AMA platform aflexible migration path toward future implementation of electronic medicalrecords and other HIT applications in their practices.

“DrFirst looksforward to a long and productive relationship with the AMA and its members.” DrFirst currently provides ePrescribing functionality to over 50 EMR, PMS, andHIS vendors through its Open Borders program. “Eprescribing holds tremendous promise for improving patient safety and qualityof care while contributing to a more efficient workflow,” said AMA Board ChairJoseph M Heyman, MD. Whensurveyed, a remarkable nine out of ten beta testers agreed that Quicken HealthExpense Tracker would do all of these things: increase their likelihood ofunderstanding costs, bills and insurance benefit information; help them withnext steps to resolve issues; minimize surprises related to their healthcareexpenses; and increase their sense of safety and comfort in dealing with theirhealthcare. A Proven Approach to Solve a New, Unmet ProblemQuicken Health Expense Tracker has been developed by Intuit using thecustomer-driven innovation approaches that have made Intuit`s TurboTax®,Quicken® and QuickBooks® household names.

“Today our challenge is how we can make the process simpler and more effectivefor people as they take on more responsibility in managing their healthcare,”said Thomas Richards, CIGNA HealthCare senior vice president. This tool delivers on its promise and, over time,will help drive down administrative costs as well.” CIGNA is regularly adding new online decision support tools to help peoplerecognize healthcare needs, understand treatment options, select the bestphysicians and facilities and effectively manage finances; all throughout anentire healthcare episode. It helpsthem recognize, appreciate and better utilize the total value of the healthbenefits we provide for them. “One of the reasons we chose CIGNA was their innovative approach to healthcare,and we believe Quicken Health Expense Tracker will change the way healthexpenses are handled in the future,” said Kathy Aslin, director of employeebenefits at Six Flags, Inc., a beta tester of the new service.

Quicken Health Expense Tracker is anonline, interactive way for individuals to organize, file and reconcile theirhealthcare financial information in a way that will help them make more informeddecisions about their medical expenses. CIGNA today became the first health plan to make Quicken Health Expense Trackeravailable to those enrolled in the health service company`s Open Access, PPO,Point of Service and HMO health plans. Johnson has also served as a senior analyst and consultant with TABB Group,the influential financial markets research and advisory firm Prior to his stintwith TABB, Mr. Leveraging the solution, businessescan gain valuable insight into the effectiveness of their people, products andprocesses.

Part of the Impact 360 Workforce Optimization suite, Impact 360Customer Feedback integrates with other Impact 360 Workforce Optimizationsolutions, back-office and contact center software, and CRM systems to provideinsight into customer and performance data. About British GasAs the nation’s leading energy supplier, more people choose British Gas tosupply energy to their homes than any other supplier British Gas is aBritish-owned company. As part of the Centrica Group, we provide gas,electricity and home repair services to millions of customers in Scotland, Walesand England. In fact, we are the UK’s leading energy and Home Services provider.. About Verint Witness Actionable SolutionsVerint® Witness Actionable Solutions® is the leader in analytics-drivenworkforce optimization software and services. Its solutions are designed to helporganizations capture customer intelligence, uncover business trends, discoverthe root cause of employee and customer behavior, and optimize the customerexperience.