CINCINNATI & Charlotte Bobcats SÃO PAULO–Business Wire–Convergys

CINCINNATI & gleans charlette bobcats SÃO PAULO–(Business arena bobcat ticket interprets Wire)–Convergys Corporation (NYSE: CVG), a global leader in relationship management,announced today that long-standing client Vivo (NYSE: VIV) has extended itsfive-year partnership with Convergys with a new two-year contract to provideproduction operations support. Convergys` consulting and services team is alsoworking with Vivo on two other projects aimed at growing Vivo`s nationalfootprint and ensuring the operator`s ability to support future growth. Vivo isa major wireless carrier in the southern hemisphere with more than 43 millionsubscribers. Under the terms of the two-year contract extension, Convergys will continue tomanage its solution in the production environment, supporting postpaidsubscribers with provisioning, activation, customer care, dispute resolution,finance, collections, rating and billing, usage, customer interfaces, and thelaunch of new products and services Bobcats tickets nba.com – bobcats . Convergys` consulting and services team has also worked with Vivo and itsoperational system vendors to implement a key software tools upgrade that willensure Vivo has the infrastructure capacity it needs for future growth. As partof the upgrade, Vivo will benefit from the newest version of Convergys` solutionthat will allow for more effective management of provisioning orders.

“Convergys is an important business partner in supporting the company`s futuregrowth as we develop our strategic evolution plan,” said Christiane Edington,Vivo’s CIO charlote bobcats . “Vivo remains focused on its goals of serving its customers well while growingits business in the competitive Brazilian market,” said Jean-Hervé Jenn,Convergys President International basketball . “Convergys has supported Vivo through theyears as it grew into a major world telecommunications power basketball tickets . Convergys remainscommitted to delivering the specialized tools and support Vivo requires tosuccessfully meet its aims Charlotte Bobcats – wikipedia .” Convergys` expanded end-to-end customer care and business support systems (BSS)deliver innovative support of convergent services leveraging real-time marketinginnovation, minimizing risk, reducing operational costs, and generating revenuein order for its clients to focus primarily on building valuable relationshipswith their customers bickerstaff Charlotte Bobcats tickets Charlotte Bobcats .

Using intelligence gained from its 30 years of operational experience inrelationship management solutions, Convergys applies a customer-centric view tohelp its clients positively impact the key drivers of business success includingrevenue generation and production, contact and technology optimization, andoperational performance charlotte bobcats hotel . Convergys` consulting services transform its clients`businesses to become more customer-focused while generating revenue and loweringcosts blairsville bobcats . About VivoVivo is a major mobile carrier in the Southern Hemisphere and offers the bestquality in phone calls all over the country, according to Anatel (AgênciaNacional de Telecomunicações) bob crosby bobcats . The constant pursuit of excellence in the provision of service, focusing onquality at all points of clients contact, data transmissions services inbroadband network based on third generation (3G) and a broad portfolio ofproducts and services are some of the attributes of Vivo bobcat arena . In the social responsibility area, Vivo develops projects like the pioneerprogram of recycling cell phones, batteries and accessories, which since itslaunch has collected more than 1 Charlotte Bobcats tickets – nba .5 million items. Through the Instituto Vivo,the company invests in initiatives geared to the cause of socio-culturalinclusion of persons with disabilities and education – generating opportunity,employment, and income.

About ConvergysConvergys Corporation (NYSE: CVG) is a global leader in relationship management.We provide solutions that drive more value from the relationships our clientshave with their customers and employees . Convergys turns these everydayinteractions into a source of profit and strategic advantage for our clients bobcat arena tickets . For more than 30 years, our unique combination of domain expertise, operationalexcellence, and innovative technologies has delivered process improvement andactionable business insight to clients that now span more than 70 countries and35 languages bobcat basketball Bobcats bobcats.com . Convergys is a member of the S&P 500 and has been voted a Fortune Most AdmiredCompany for eight consecutive years .

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